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POSORA Convenience & Electronics
● Privacy & Transparency Charter

Your privacy. Fully transparent.

This Privacy Policy details how POSORA collects, secures, and handles your information across our website, mobile channels, and retail experience showroom in Mirpur-6.

Policy Ref: PSR-PRV-2024 • Last Updated: November 2024
Zero Sale
Never Sold
We never sell or monetize your browsing or purchasing data to third parties.
Security
256-Bit SSL
End-to-end encrypted transactions via certified PCI-DSS payment gateways.
Ownership
Full Control
Request data exports or complete account deletion with a single email request.
Compliance
Strict Law
Fully aligned with national e-commerce regulations & digital consumer safety acts.

1. Information We Collect

To process your orders for household goods, manage showroom electronics warranties, and provide prompt delivery in Dhaka and nationwide, we collect specific categories of personal data:

A
Customer Identity & Contact Information:

Your full name, mobile phone number, email address, physical delivery address, and nearest landmark.

B
Device & Warranty Registry Data:

Serial numbers, IMEI codes, and invoice records for purchased electronics, gadgets, and appliances required for authentic warranty enforcement.

C
Payment & Transaction Records:

Transaction identifiers, payment methods (bKash, Nagad, Card, or Cash on Delivery), and invoice amounts. Note: POSORA never stores complete debit/credit card numbers or secret PINs on our servers.

2. How Your Data Is Utilized

Every piece of collected data serves an explicit operational purpose centered around fulfilling customer orders and honoring after-sales warranties:

Order Dispatch & Last-Mile Logistics

Transmitting delivery addresses and contact numbers to verified dispatch riders to ensure groceries, household items, and gadgets reach your doorstep accurately.

Official Brand Warranty Management

Verifying device authenticity against our internal database when you visit our Mirpur-6 Showroom or contact our warranty desk for hardware diagnostics and claims.

Service Updates & Fraud Prevention

Sending real-time SMS order status notifications, digital invoices, and preventing unauthorized card and account takeover attempts.

3. Third-Party Data Sharing

POSORA limits data transmission strictly to vetted infrastructure partners essential for operating our retail business:

Partner Category Purpose Data Shared
Logistics & Couriers Order parcel delivery Name, Address, Phone Number
Payment Gateways (MFS/SSL) Secure checkout execution Bill amount, Transaction Token
SMS Gateway Providers OTP & Order alerts Phone Number only

4. Security, Storage & Cookies

We implement strict physical, electronic, and managerial controls to safeguard your data. Web traffic is routed via Transport Layer Security (TLS 1.3) encryption.

Cookie Policy: POSORA uses essential cookies solely to remember your shopping cart items, keep you authenticated across sessions, and improve store loading speeds. We do not deploy invasive cross-site tracking cookies.

5. Your Privacy Rights

As a valued POSORA customer, you maintain full authority over your personal information:

✓ Right to Access: Request a complete copy of the personal data recorded on your account.
✓ Right to Rectification: Edit or correct outdated contact details and addresses at any time.
✓ Right to Erasure: Request permanent removal of your customer profile (subject to statutory tax retention laws).
Governance Desk

Data Protection & Legal Inquiries

Official Response: ≤ 48 Hours

For inquiries regarding personal data processing, rights requests, or to report a security matter, contact our Data Protection Team directly.

📧 Direct Email: privacy@posora.com
📍 Corporate Office: POSORA, House # 1/2, Road # 15, Block ‘D’, Mirpur-6, Dhaka, Bangladesh
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