Everything you purchase at POSORA—whether an everyday household essential or high-end electronics—is backed by direct replacement or immediate reimbursement.
To qualify for a valid return, exchange, or refund, products must meet standard retail criteria corresponding to their type. POSORA verifies every returned item upon receipt before initiating final settlement.
Because POSORA delivers both consumer tech and essential household inventory, specific rules apply by product department:
Includes smartphones, earbuds, smartwatches, power banks, chargers, and audio gear.
Includes kitchen blenders, electric kettles, fans, induction cooktops, and irons.
Packaged food, personal care goods, toiletries, and cleaning supplies.
Click 'Request a Return' or reach our WhatsApp support desk at (+880) 1700-000000 with your invoice number and a photo of the defect.
Our courier partner will arrange pickup from your home address within 24-48 hours. Alternatively, bring it straight to our Mirpur-6 counter for instant testing.
Once technical inspection is complete, your fresh replacement is dispatched immediately or the refund is transferred to your chosen account.
For immediate testing, technical validation, and same-day device replacements, visit our Mirpur retail outlet. Our in-house engineers will diagnose and resolve your concern while you wait.
